Frequently Asked Questions
Everything you need to know about our airport transfer service
Booking
Simply use our online booking form, or message us directly on WhatsApp using our landline number or call us using this number 01992919456. We prefer WhatsApp bookings as they allow us to respond quickly, confirm your journey details and assist you personally. For online bookings, simply enter your pickup location, destination airport, date, time and number of passengers to receive an instant price and confirm your booking in minutes.
We recommend booking at least 24 hours in advance. However, subject to availability, we can accommodate bookings with as little as 4 hours notice.
Yes! When booking, simply toggle the "Return Trip" option and enter your return date and time. You'll receive a small discount on the return journey.
Pricing
Yes, all our prices are 100% fixed. No surge pricing, no hidden fees. The price you see is the price you pay.
For most routes, the price covers everything. Some routes may incur toll charges (e.g. the DART Crossing for Southend journeys). There may be extra charges for parking & for pick-up and drop-up charges.
We operate on a pay-on-the-day basis. Your driver accepts cash (GBP) and all major credit/debit cards. We’ll send you a secure payment link via WhatsApp or email to make the deposit and confirm your booking.
Service
Absolutely. We track all flights in real time. If your flight is delayed, we automatically adjust your driver's arrival time. After your flight has landed, a standard waiting period is provided. If you require additional waiting time beyond this period additional waiting charges may apply. Please note that any adjustment to the driver’s arrival time is subject to availability.
We operate a premium fleet including Saloon Car (up to 4 passengers), Executive Car (up to 4 passengers with extra comfort), MPV Car (up to 6 passengers) and Minibus (up to 8 passengers).
All our drivers are fully licensed as Hackney Carriages and are licensed by the relevant local council.
Yes. We can offer for airport inside pickups on a request, your driver will meet & greet you in the arrivals hall holding a name board, assist with your luggage, and escort you to the vehicle.
Cancellation
Cancellations made at least 24 hours before the scheduled journey are eligible for a full refund. Cancellations made less than 24 hours before the scheduled journey are non-refundable.
Yes. Contact us by phone or whatsapp as soon as possible and we'll do our best to accommodate any changes. Changes are subject to availability.