Privacy Policy

Overview

Airport Taxi Company ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at airportaxicompany.co.uk and our airport transfer booking services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data We Collect

Information You Provide

• Account Information: First name, last name, email address, phone number, password (encrypted)
• Booking Details: Pickup and drop-off locations, travel dates and times, passenger count, flight number, special requirements
• Payment Information: We do not store card details. Payments are made in person to your driver.
• Communications: Messages you send us via email, phone or our contact form

Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on site
• Referring website
• Device type and operating system

How We Use Your Data

We use your personal data to:

• Process and manage your airport transfer bookings
• Communicate booking confirmations, driver details, and updates
• Provide customer support and respond to enquiries
• Monitor flight information related to your booking
• Improve our services and website
• Send promotional communications (with your consent)
• Comply with legal obligations

Legal basis: We process your data under contract performance, legitimate interests, and/or your consent.

Data Sharing

We do not sell your personal data. We may share it with:

• Our drivers: To fulfil your booking (name, phone, pickup details)
• Service providers: Email services, website hosting, analytics
• Legal authorities: When required by law

All third parties are required to handle your data securely and in accordance with UK GDPR.

Cookies

We use cookies to:

• Keep you logged in (session cookies)
• Remember your preferences
• Analyse website traffic (Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect some features of our site.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (right to be forgotten)
• Restrict processing of your data
• Data portability — receive your data in a structured format
• Object to processing based on legitimate interests
• Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@airportaxicompany.co.uk

Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• SSL/TLS encryption for all data transmission
• Encrypted password storage
• Regular security audits
• Access controls limiting who can view your data

We retain your data for as long as necessary to provide our services and comply with legal requirements, typically no longer than 7 years for booking records.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data:

You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO).